How do I place an order? 
 
How does delivery work? 
 
We send your order using a secure parcel service and it will be with you within 2-3 working days. 
Is your packaging recyclable? 
 
Yes, our packaging is recyclable. All of our branded packaging that we create is recyclable, in some form. We care for the planet just as you do.  
Do you personalise products? 
 
Yes, we personalise our boxed wax melts with keepsake clays. We are working on other areas where we can personalise which will be available soon.  
Which methods of payment do you accept? 
 
All major credit cards plus Paypal transactions are accepted in our online shop. 
Can we return tokens? 
 
You can keep or recycle these yourself. 
Can I use more than one token when redeeming them? 
 
Yes, you can use as many as you like for more discount. 
Is my data safe with KB Premium Designs? 
 
Absolutely. We are ICO registered, fully GDPR compliant and this website is secured by SSL. 
What is the burn time for your candles? 
 
A 150g candle has a burn time of up to 35 hours and tealights have a 6 hour burn time. 
What wax and fragrance do you use? 
 
100% plant based soy wax which is sustainbly sourced in the UK.  
 
We use essential oils blended with premium grade fragrances to bring unique scents. Cruelty free, vegan friendly and aromatherapy safe.  
Are your products suitable as gifts? 
 
Yes wonderful gifts for everyone. 
Mother's day, Valentines, anniversary, birthdays, new home or indeed, any occasion. All products beautifully packaged in bespoke branding, which is truly adorable. 
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